Gxmble Privacy Policy

At Gxmble Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This privacy policy explains how we collect, use, store and safeguard your information when you visit our official website, register an account, or use any of the services offered on Gxmble. By accessing Gxmble Casino online, creating a profile through Gxmble login register, or using our platform in any other way, you agree to the practices described in this policy.

Who We Are

Gxmble is owned and operated by Rabocse Sociedad de Responsabilidad Limitada, and our platform is licensed under the Anjouan Offshore Financial Authority (AOFA) with license number ALSI-202412035-FI2. We have been serving international players since 2022 and operate at https://gxmble.io/. As the data controller responsible for casino Gxmble, we determine how and why your personal information is processed.

Information We Collect

When you use our services, we collect several categories of personal data to provide you with a secure and personalised gaming experience. We gather this information directly from you, automatically through your use of our website, and occasionally from trusted third parties such as payment providers and verification agencies.

• We collect registration details such as your name, date of birth, email address, phone number and residential address when you create an account or complete Gxmble login procedures.
• We record identity verification documents required to comply with our Know Your Customer (KYC) obligations, particularly before your first withdrawal request.
• We track financial information, including deposit and withdrawal history, payment method details, and transaction records relating to Visa, Mastercard, American Express, Apple Pay, Revolut, giropay, SOFORT, instant bank transfers and cryptocurrency payments such as BTC, ETH, LTC and USDT.
• We monitor your gameplay activity, including wagers placed, games played, session duration and use of any Gxmble bonus or promotional offer.
• We collect technical data such as your IP address, device type, browser information and geolocation data to confirm your eligibility to play and to prevent access from restricted jurisdictions.
• We log your communications with our support team, including messages sent through Gxmble live chat, email correspondence, and contact form submissions.

How We Use Your Data

We use the information we collect for a variety of legitimate business purposes connected to operating Gxmble Casino responsibly and lawfully.

• We use your data to verify your identity and age, and to confirm that you are not accessing our services from the USA, United Kingdom, Netherlands, France, Australia, Spain, Germany, Sweden or any other restricted territory listed in our terms.
• We process your financial details to facilitate deposits and withdrawals, enforce our minimum deposit of €25 and minimum withdrawal of €100, and apply our daily and monthly withdrawal limits.
• We use your gameplay history to administer bonus terms, including wagering requirements attached to our welcome package, weekly reload offers, and VIP cashback programme.
• We analyse your activity to detect fraud, bonus abuse, multi-accounting, or the use of VPNs, proxies or other location-masking tools, all of which are strictly prohibited on our platform.
• We use your contact information to respond to your enquiries through Gxmble live chat, email support at support@gxmble.io, or complaints submitted to complaints@gxmble.io.
• We may use your data to send you promotional communications about Gxmble promotion offers, reload bonuses and other marketing content, unless you have opted out of receiving such messages.

Legal Basis for Processing

We process your personal data based on several legal grounds. We rely on contractual necessity to provide the services you request when you register for casino Gxmble, legal obligation to comply with anti-money laundering and licensing requirements imposed by the Anjouan Offshore Financial Authority, and legitimate interest to protect our platform from fraud and abuse. Where required, we also rely on your consent, particularly for marketing communications.

Data Sharing and Third Parties

We do not sell your personal data. However, we may share your information with carefully selected third parties where necessary to operate our services effectively.

• We share data with payment processors and financial institutions to process deposits, withdrawals and verify transactions.
• We share verification documents with identity checking services to complete our KYC and anti-fraud procedures.
• We may disclose information to regulatory authorities, including the Anjouan Offshore Financial Authority, where legally required.
• We work with game providers such as Pragmatic Play, Play'n GO, Playtech, Microgaming, Evolution-powered live studios and other partners who may receive limited technical data necessary to deliver gameplay.
• We may share data with law enforcement agencies if we are compelled to do so by a valid legal request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform, remember your preferences, and analyse traffic patterns across our website. Cookies also help us recognise you when you return for future Gxmble login sessions. You can manage or disable cookies through your browser settings, although doing so may affect certain functionalities of our platform.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with licensing, financial reporting and anti-money laundering obligations. Following account closure, we may retain certain records for a further period as required by applicable regulations before secure deletion.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data. We are committed to honouring these rights wherever legally applicable.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to certain types of processing, including direct marketing.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team via email at support@gxmble.io or through our Gxmble live chat service, available 24/7 in multiple languages including English, French, German, Italian, Spanish, Danish, Dutch, Finnish, Greek, Norwegian, Polish, Portuguese and Swedish.

Data Security

We implement robust technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. We use encryption protocols for sensitive information, secure servers, and restricted internal access to personal data. While we take every reasonable step to protect your information, we encourage you to use strong passwords and safeguard your own login credentials when accessing Gxmble casino online.

Responsible Gambling and Self-Exclusion

We take player protection seriously. If you wish to set deposit limits, take a break, or request self-exclusion, you can contact our support team directly at support@gxmble.io. We process self-exclusion requests promptly and retain relevant records to ensure your exclusion is honoured across our platform.

International Data Transfers

As we serve players across numerous international markets, your data may be transferred to and processed in countries outside your country of residence. We ensure that any such transfers are conducted with appropriate safeguards in place to protect your personal information consistently with this policy.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. We encourage you to review this page periodically. Continued use of Gxmble Casino following any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please reach out to our team. We are here to assist you with any privacy-related concerns regarding Gxmble.

• General support and self-exclusion requests: support@gxmble.io
• Complaints: complaints@gxmble.io
• Live chat: available 24/7 directly on our official website